Refund policy
Return & Refund Policy
We stand behind every product we create and curate. If something isn’t right, we’ll make it right — simply, quickly, and with respect for your time.
Returns
If your order arrives damaged, incorrect, or not what you expected, you may request a return within 14 days of delivery.
To be eligible:
- Items must be unused and in original condition
- Packaging must be intact
- Coffee and tea products are non‑returnable for freshness and safety reasons unless damaged or incorrect
Once your return is received and inspected, refunds are issued to your original payment method.
Exchanges
If you’d prefer an exchange instead of a refund, we’re happy to help.
Your replacement ships once the original item is received.
If the item you want is out of stock, we’ll offer alternatives or a refund.
Quality Guarantee
If you experience an issue with craftsmanship, packaging, or product performance within 30 days, contact us and we’ll repair, replace, or refund — whichever makes the most sense for you.
How to Start a Return
Send us your order number and a brief note about the issue.
We’ll reply with next steps and a prepaid return label if applicable.
Refund Timing
Refunds typically post within 3–5 business days after processing, depending on your bank or payment provider.
Our Promise
We keep it simple. We keep it human.
No fine print. No friction. Just honest service and quick resolutions.